Student Clinic Guidelines and Policies
All services are performed by students under the supervision of licensed educators.
CHILD GUIDELINE
Guests age 6-11 are welcome to receive a service when accompanied by an adult on site who is not receiving a service. For your safety, only guest receiving services are allowed on clinic floor. Esthiology: minors age 13-18 are welcome to receive a spa service when accompanied by an adult who is not receiving a service or when booked together in the double accommodation treatment room. We ask that the
adult be present in the minor’s treatment room if not receiving a service
at the same time.
GRATUITY
Guests may offer students gratuity through cash-pay methods directly to student.
CANCELLATION
Aveda Institute requires 24 hours notice to cancel a service and waive the cancellation charge. Appointments tardy by 15 minutes or more are considered a no-show and will be charged the non-refundable cancellation charge.
PRODUCT RETURNS
Aveda Institutes will accept returns of unused/unopened product, with proof of purchase from our location, for a full refund if returned in 7 days from purchase. Aveda Institutes will accept returns of unused/unopened product, with proof of purchase from our location, for a store credit if returned in 30 days from purchase.
REFUND/REDO POLICY
To best support the learning environment, refunds for services will not be offered. Any Guest who receives a service which does not result in the desired and agreed-upon outcome will be considered for a redo service. Redo requests must be received within 7 days of the originating appointment to be considered. An additional 7 days will be allowed for the scheduling and commencement of the redo service. We will aim to schedule the redo appointment with the original student to enrich the learning experience.