Responsible for achieving enrollment conversion targets and goals by delivering an
excellent student experience and ensuring consistent service wheel execution. Maintain
high standards of service at all times to support a positive and seamless enrollment
process.

Grow Aveda Institute as a profitable business through coaching and support of enrollment experience, while maintaining the
philosophical standards as established by AVEDA Corporation
• Review experience on a regular basis. Design strategies to improve Admissions for review with Campus Director
• Cultivate an environment where employees respect and adhere to company core values of quality, integrity, and ownership
thinking by integrating these values into all programs and practices, developing consequences for violations or non
compliance, and supporting an Open Door Policy
• Track benchmarks daily, weekly, monthly quarterly and yearly
• Recap and analyze business with Team Lead, Campus Director, and Director of Admissions weekly
• Instill AVEDA mission, vision and beliefs
• Use Inspired Coaching techniques
• Resolve conflict in an effective, confidential and professional manner
• Represent and embody the Aveda and Inspire Greatness brands
• Admissions Operations and Conversion Management
• Facilitate the enrollment process, from lead: start
• Financial Aid collaboration to form enrollment team approach
• Responsive chevron management
• Non-responsive outreach flow
• Maintain continual contact and follow-up with prospective Students
• Celebrate enrollment milestones with Say Hey
• Host regular open houses, contract signing events, and support Orientation
• Relationship Building and Community Engagement
• Develop and maintain relationships with salon network partners
• Build partnerships with high school counselors and community influencers
• System Management and Reporting
• Maintain CRM organization, scheduling, expertise, and cleanliness
• Use Docusign and Prestige to support communication and documentation
• Ensure accurate lead logging, follow-up, and task management
• Manage and support reporting
• Maintain contact with leads and upcoming starts in alignment with rounding schedules
• Monitor and coach to conversion benchmarks and performance metrics
• Student Experience
• Represent product, service, and curriculum expertise to support team and prospective students
• Promote and support 100% guest satisfaction throughout the enrollment journey
• Maintain inspiration and contact during Student’s program
• May perform other tasks as required or assigned