Primary Objective: This position is responsible for Guest experience bridging guest experience with student experience and accountability. Exemplify and promote service excellence.


  • Grow Aveda Institute as a profitable business through coaching and support of Experience Center team, while maintaining the philosophical standards as established by AVEDA Corporation
  • Cultivate an environment where employees respect and adhere to company core values of quality, integrity, and ownership thinking by integrating these values into all programs and practices, developing consequences for violations or non- compliance, and supporting an Open Door Policy
  • Identify and recruit top talent
  • Instill AVEDA mission, vision and beliefs
  • Use Inspired Coaching techniques
  • Resolve conflict in an effective, confidential and professional manner
  • Salon Development Partner support
  • Represent SpaBiz expertise
  • Pure Privilege loyalty program expert
  • Manage service books while supporting student body in scheduling
  • Represent love of the Aveda and Inspire Greatness brands
  • Support 100% Guest Satisfaction
  • Support marketing launches
  • Support biannual backbar and new product backbar programs
  • Excellence in service wheel delivery
  • Check in/out, payments, rebooking
  • Daily huddle participation Support Quarterly Retail Events
  • May perform other tasks as required or assigned

Minimum Requirements

  • Ability to create and maintain relationships
  • Ability to multi-task with a smile
  • Manage service guests and students with equal attention
  • Exceptional organizational skills, strong attention to detail
  • Desire to network
  • Passion for the beauty industry

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