Primary Objective: This position is responsible for Admissions operations, creating memorable experiences

for prospective students- through speed to lead and conversion of scheduled tour:tour

shown at an exemplary rate, as well as creating, training and maintaining processes to

support growth. Support enrollment conversions and goals, benchmark achievement,

while ensuring an excellent enrollment experience, service wheel delivery and student

experience. Exemplify high levels of service at all times.

Responsibilities

• Grow Aveda Institute as a profitable business through coaching and support of enrollment experience, while maintaining the

philosophical standards as established by Aveda Corporation

• Ensure budgets are maintained, profit goals are met, and the buildings and equipment are maintained

• Review experience on a regular basis. Design strategies to improve Admissions for review with Campus Director

• Cultivate an environment where employees respect and adhere to company core values of quality, integrity, and ownership

thinking by integrating these values into all programs and practices, developing consequences for violations or non-

• compliance, and supporting an Open Door Policy

• Identify and recruit top talent

• Track benchmarks daily, weekly, monthly quarterly and yearly

• Recap and analyze business with Admissions Team Lead weekly

• Instill AVEDA mission, vision and beliefs

• Represent love of the Aveda and Inspire Greatness brands

• Use Inspired Coaching techniques

• Resolve conflict in an effective, confidential and professional manner

• Maintain system for qualifying leads

• Represent program expertise

• Support 100% Guest Satisfaction

• Lead Management & Communication

• Oversee lead flow and scheduling of tours

• Maintain continual contact with leads until tour is completed

• Use telephone checklist, qualifying, and discovery questions

• Reconnect with leads through text, call, and email outreach

• Manage campaigns to engage and convert prospective students

• Conversion Support

• Support conversion from tour shown to start, aligned with campus needs

• Build rapport to support enrollment readiness and follow-through

• Systems & Process Execution

• Execute processes in Salesforce with accuracy and consistency

• Follow chevron workflows for responsive and non-responsive leads

• Log activity, notes, and communication in Salesforce

• Maintain organized and up-to-date lead records

• May perform other tasks as required or assigned